Shipping policy
Retail: International Shipping (United States, Mainland China, Hong Kong, Taiwan, Macau, Singapore, Malaysia, Cambodia, Thailand, Philippines, Canada, Australia, New Zealand. Japan, South Korean)
After the order has been paid, the warehouse needs 1-3 days to process your order. You will receive a notification once your order has been shipped.
Shipping can take up to three to seven business days.
The above times are estimates and may take longer. Please note that holidays and non-working days may also prolong the delivery of your order.
If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 45 days of the order date. For other orders, products, and logistics related issues, you must contact customer service within 90 days of the order date.
With each order, we waive liability for lost and or stolen packages and will not be responsible for replacing items or orders. If your item arrives damaged, please contact us at info@simplythis-global.com.